Terms of use
Last updated 8 November 2026
These terms explain the general purpose of the Motorist Ally website and our independent automotive guidance. By sending an enquiry, you acknowledge the nature and limitations of our service. Any separately agreed paid service terms will be explained before that work begins.
1. Our role
Motorist Ally offers information and independent guidance about vehicle servicing, repair quotations and used-vehicle purchase decisions, generally based on details supplied remotely by customers. Motorist Ally does not operate as a vehicle repair workshop or conduct in-person inspections itself. Where offered and separately agreed, physical inspections will be performed by appropriately qualified third-party inspection providers. Motorist Ally is not an insurer or law firm; document reviews are not a guarantee of mechanical condition or future reliability.
Warranty case support
Where accepted and separately agreed, Motorist Ally may help customers organise supplied vehicle repair records, prepare a factual chronology and draft customer communications. Unless separately agreed in writing, we do not contact dealerships on your behalf. Customers must supply accurate updates and authorised records. Our service does not provide legal advice, decide liability, pursue buybacks, secure loan cars or guarantee a refund, replacement or other outcome. Limited case support periods do not renew automatically. We confirm the precise services, limits and any additional charges before payment.
Customer accounts and My Garage
Customers may create an optional account to manage more than one vehicle, enter owner-reported maintenance records and submit requests for automotive advice. Keep login credentials confidential and provide accurate information. Vehicle records you enter are not independently verified by Motorist Ally and must not be represented as an independent inspection or verified Vehicle Passport. We may restrict accounts involved in fraud or abuse, subject to applicable law.
New requests do not become paid service agreements until Motorist Ally confirms the scope, total price and applicable terms. Where a secure payment link is supplied, payment is processed by Stripe on its own checkout pages. We confirm paid status after checking the transaction; merely following or returning from a payment link does not prove payment. Nothing in these terms limits rights that cannot legally be excluded.
Vehicle identity evidence, service records and Passport eligibility
Customers may submit a photograph of a vehicle's VIN or a registration document showing that VIN for manual Motorist Ally staff review. A verified VIN means the provided evidence was matched with the VIN in the account; it is not proof of ownership, legal title, roadworthiness, or freedom from mechanical faults. Customers must be authorised to submit any documents and should remove unrelated personal details.
Uploaded invoices, servicing records and maintenance documents remain customer-supplied information unless specific facts are independently checked. A vehicle is not eligible for Motorist Ally Vehicle Passport preparation merely because records have been uploaded or its VIN has been confirmed. Passport eligibility requires both manual staff VIN verification and a completed inspection performed by an appropriately qualified, insured inspector approved by Motorist Ally, with the inspection report recorded for the relevant VIN. The inspection records findings at the time and does not guarantee against hidden or future defects. Eligibility does not automatically issue a passport, certificate, warranty or financial product.
2. Initial enquiries and paid work
Sending an initial enquiry is free. If we consider that a paid review may be useful, we will describe the proposed scope and fee before proceeding. No payment is collected through this website form. An enquiry does not guarantee that we will accept or complete a review.
3. Information and limitations
Our comments may be limited by the completeness, accuracy and timeliness of information you supply. Costs, repair needs and vehicle conditions may differ from a quotation or description. We do not guarantee savings, the detection of every defect or the outcome of negotiations with a dealer or repairer. You remain responsible for your vehicle-related decisions.
4. Vehicle safety
If a vehicle may be unsafe to use, follow the vehicle manufacturer's guidance and promptly seek an in-person assessment from a suitably qualified repairer or appropriate roadside assistance. Do not rely on an online enquiry for emergencies, serious mechanical faults, active warning signs or other urgent safety concerns.
5. Documents you send
Please submit documents and photographs you are authorised to share. Do not include unnecessary personal or sensitive information, payment card details or content that is unlawful or infringes someone else's rights. We may decline to handle a submission that appears unsafe or inappropriate.
6. Australian Consumer Law
Nothing in these terms excludes, restricts or modifies any consumer guarantee or other right that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation. Any fees, cancellation arrangements, and remedies for a particular paid service should be communicated in the service agreement before payment.
7. Website content
The general information on this website is for educational and informational purposes. It is not personalised advice until we have considered your specific circumstances and agreed to provide a review. Website availability and material may change without prior notice.
8. Contact
For questions about these terms, contact our business contact email or use the website enquiry form.